Refund policy
At Clippers Points LLC, trading as Clipperpoints, we want you to be fully satisfied with your purchase. This policy explains your rights and how returns and refunds are handled for customers in the United Kingdom.
Your Right to Cancel (UK Distance Selling Regulations)
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods for any reason.
After notifying us of your cancellation, you then have a further 14 days to return the item(s) to us.
To exercise your right to cancel, please contact us at:
Return Eligibility
To be eligible for a return, items must:
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Be unused and in resaleable condition
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Include all original packaging, accessories, and manuals where possible
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Include proof of purchase (order confirmation or receipt)
You may inspect the goods as you would in a physical retail store. However, we may reduce your refund if the value of the goods has been diminished by handling beyond what is necessary to establish the nature, characteristics, and function of the goods.
Returns sent without prior authorisation may not be accepted.
Refunds
Once your return is received and inspected, we will notify you regarding the approval of your refund.
If approved:
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Refunds will be made to your original payment method
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Refunds are typically processed within 5–7 business days
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Original standard delivery charges will also be refunded where required by law
Please note that processing times may vary depending on your payment provider or bank.
Faulty, Damaged or Incorrect Items
Please inspect your order upon delivery.
If your item is:
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Faulty
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Damaged
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Incorrect
Please contact us immediately at:
Where an item is confirmed as faulty, damaged, or incorrect, we will provide a replacement, repair, or full refund in accordance with your rights under the Consumer Rights Act 2015. In such cases, we will also cover reasonable return shipping costs.
Non-Returnable Items
The following items may not be eligible for return unless faulty:
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Sealed grooming or personal-care products where the hygiene seal has been broken
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Custom-made or personalised products
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Gift cards
Exchanges
We do not offer direct exchanges.
If you would like a different item, please return your original order and place a new order separately.
Return Shipping
Unless the item is faulty, damaged, or incorrect, customers are responsible for return shipping costs.
We recommend using a tracked delivery service, as we cannot be responsible for returns lost in transit.
Import Duties & VAT
Some products may be shipped from international warehouses.
For orders imported into the UK, import VAT, customs duties, and handling fees may apply depending on the order value and destination. These charges, where applicable, are the responsibility of the customer unless stated otherwise at checkout.
Contact Us
For any questions regarding returns or refunds, please contact:
Statutory Rights
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.